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Accessibility

Forge is committed to providing an inclusive, accessible, and welcoming environment for all individuals, including customers, members, guests, and staff regardless of ability. We strive to ensure that our facilities, services, and digital platforms can be used by everyone.

1. Our Commitment 

Forge aims to:

  • Provide equal access to fitness, wellness, and merchandise services

  • Remove physical and digital barriers wherever possible

  • Continuously improve based on user feedback

  • Comply with applicable accessibility laws and best-practice standards

2. Physical Facility 

We work towards making our premises accessible by offering:

  • Step-free entry wherever possible

  • Wheelchair-friendly pathways and designated spaces

  • Staff assistance for mobility or navigation support

  • Clearly marked safety signage

  • Accessible seating arrangements for events and workshops

If specific accommodations are required, members can inform our staff in advance.

3. Service Accessibility

Forge ensures:

  • Trainers and staff are briefed on assisting individuals with different abilities

  • Modified workout options for those with physical limitations

  • Nutrition and physiotherapy guidance tailored to individual needs

  • Safety-first protocols for all wellness activities

We encourage members to disclose relevant medical or accessibility needs so we can provide appropriate support.

4. Website & App Accessibility

Forge is working to ensure our digital experiences are compatible with:

  • Screen readers

  • Keyboard navigation

  • Text resizing tools

  • Color contrast requirements

  • Alt text for images (where applicable)

  • Clear and simple communication

Our goal is to meet or exceed widely accepted guidelines such as WCAG (Web Content Accessibility Guidelines).

5. Alternative Communication Options

If you are unable to access information via the app or website, you may request:

  • Customer support through phone or email

  • Printed copies of essential information

  • Verbal explanations from staff

  • Assistance filling out forms or registrations

6. Feedback & Support

Accessibility is an ongoing commitment.
If you encounter any barriers or need accommodations, please reach out:

Forge – Operations Manager 
Email: operations@forgehub.in
In-person: Speak to any staff member or duty manager.

We review all feedback and work toward timely resolutions.

7. Limitations

While we strive for full accessibility, some activities or equipment may have inherent physical limitations related to safety or operational design. In such cases, our team will:

  • Offer alternative exercises or solutions

  • Ensure safety remains the top priority

8. Updates to This Statement

Forge may update this Accessibility Statement as our services, facilities, and digital platforms evolve.

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